|
Post by j7oyun55rruk on Jan 2, 2024 6:41:01 GMT
Our service reports provide a simple and clear view of your operations based on the type of media used and the source of the interaction (active or receptive). Additionally, they help detect possible malfunctions and opportunities to improve the actions taken. Oh, and it's worth mentioning that these reports only apply to the organization's predetermined profiles. This avoids the risk of inappropriate sharing of confidential and strategic information, giving business managers and decision-makers greater peace of mind. Learn how to measure the success of your service here! The Team Productivity Platform C Level Contact List comes with a variety of management features to help you achieve optimal operational results. For example, you can configure the maximum number of open calls that each operator can make simultaneously. As a result, customer flow tends to become more regulated, creating a more dynamic service and ensuring faster resolution of issues. service monitoring tools. Therefore, text conversations between agents and customers can be tracked without the agents noticing. Likewise, during a voice call, a manager can monitor the agent for future feedback or instructions to correct errors. Among the available options, the following stand out: monitor the conversation without interaction; answer the phone and talk to the waiter without the customer hearing (whispering) and participate in the conversation and interaction with the customer.
|
|